Returns & Shipping

🌿 Returns & Refunds

At Helena’s Artisan Boutique, every handmade piece is created with love, and our curated items are thoughtfully selected to bring comfort and joy. We want you to be happy with your purchase!

Handmade Items

Because our handmade items are made in small batches (and often made just for you), all handmade sales are final.

If your handmade item arrives damaged or defective, please reach out within 7 days of delivery, and we’ll make it right.

Curated (Non-Handmade) Items

Curated items may be returned within 14 days of delivery if unused and in original condition.

If the item is damaged, defective, or incorrect — we’ll cover it.
If the return is simply a change of mind, we’ll work with you to make the return as easy as possible.

Issues With Your Order

Please email us at:

📧 christina@helenasartisan.com

Include your order number and a photo if there is a problem — we’re always happy to help.

Refunds

Once approved, refunds are processed back to your original payment method within 3–7 business days.

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📦 Shipping

We currently ship within the United States.

Processing Times

Handmade items are typically processed within 2–5 business days.
Curated items may ship directly from our partners and typically process within 3–7 business days.

Delivery Times

Once shipped, most orders arrive within 3–7 business days, depending on location and shipping method chosen.

Order Tracking

Tracking information will be sent by email once your order ships.